1.
What type and how many pet(s) did you bring on your last
visit?
2. Which service(s) did you
use on your last visit? Check all that apply.
Boarding
Grooming
Doggy Daycare
Training
Veterinary Services
Retail Product Purchase
3. If your last visit included
boarding with us, which service(s) most influenced your
decision to bring your pet to us? Check all that apply.
On-site veterinarian
Group Play
Cleanliness of facility/boarding area
Training
Cleanliness/overall look of the play areas
On-site grooming
Opportunity for partial training
Luxury Suites
Availability of indoor/outdoor runs
Opportunity for individual exercise
4. If your pet’s last
visit with us was for boarding, what prompted the visit?
Business Travel
Personal Travel/Vacation
Other
5. Was this your pet’s
first visit with us?
Yes
No
6. For each item listed below, please
indicate how satisfied you are with your pet’s last
visit to Canine Companions:
7. Did you experience any of
the following difficulties during your visit? Please check
all that apply.
No difficulties
Reservation process
Deposit policy
Customer service
Treatment of my pet
Price
Billing procedures
Other (please explain):
8. Did you speak with a staff
member about your concern?
No; I did not speak with anyone about it
Customer service representative
General Manager
Owner
Other:
9. How satisfied were you with
the way in which the problem was handled?
Not satisfied
Somewhat dissatisfied
Neutral
Somewhat satisfied
Very satisfied
10. Would you like to be contacted
about this matter now?
Yes
No
11. Have you used the services
of other pet care providers within the last year? Check
all that apply.
Boarding
Grooming
Doggy Daycare
Training
Retail Product Purchase
Veterinary Services
Pet Sitter
12. How would you compare the
care your pet(s) received while at Canine Companions to
other pet care providers you have used?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
13. How did you first hear about
Canine Companions?
Friend or acquaintance
Yellow Pages
Radio ad
Newspaper ad
Website
Veterinarian
Trainer
Breeder/pet shop
Animal shelter/humane association
Other:
14. Would you return to Canine
Companions?
Yes
No
15. Would you recommend Canine
Companions to a friend?
Yes
No
16. Are there any services or
programs you would like to see offered at Canine Companions?
17. Please feel free to add
any additional comments below:
To receive your $5 Gift Certificate,
please fill out your name and address below.* Thank you
for taking the time to help us serve you and your pet
better! We hope to see you again very soon!
*Please note: Free gift certificate
offer valid only for customers who have used
a Canine Companions service listed in #2 below in the
last 90 days.
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